Refund policy

Refund Policy
We do not offer refunds however, we do offer store credit. You have the option to repurchase the item(s) in your desired size and/or color using store credit. Our policy lasts 14 days after you receive your item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit. Some products are not eligible for exchange and this is noted in the product description. To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Your return will be processed, and we will begin processing your exchange within 2 - 3 business days. 

We do not provide prepaid return labels; you are responsible for covering shipping costs to return. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-refundable.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is a concern with your order, email orders@aviatorlabel.com.

Additional Information about the Return Policy

• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
• Items must be free of stains, makeup, deodorant, or wear.
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience delays in processing.
• When sending back items from multiple orders, the order packing slip for each applicable order should be included.
• All returns are refunded via store credit in the form of a Aviator Label  E-Gift Card or code.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are received by us.
• Damaged, defective, or incorrect items must be reported within 5 days of delivery. 

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non- Aviator Label items received will be discarded upon receipt.